Service providers are investing heavily in AI, but the success of these investments relies on having access to the right data. In telecoms, billing is one of the most important customer data sources. Find out why mastering billing data is a critical step in optimizing the success of AI, as well as the three main ways AI + billing data can be utilized.
15% of the global population has some form of disability, including visual, auditory, or cognitive disabilities. In many countries, it’s now a legal requirement to ensure that people with disabilities can access the information they need.
Exciting times are ahead in the telecoms BSS landscape! AI/ML has been merely an add-on with mixed results. But now, we're witnessing a paradigm shift. AI/ML is evolving into an essential capability deeply ingrained within BSS operations.
Billing and invoice processing are burdensome and complex tasks for both the service provider and the customer. But AI promises to change all that – streamlining processes, lowering operational costs, and creating new value from data-driven insights. Here’s how.
The cost-of-living crisis is putting up operational costs for service providers, while soaring inflation is placing large sections of its customer base (both B2B and B2C) under pressure. How it deals with this challenge is critical to its long-term prosperity. Philipp Reischauer, Business Consultant at Calvi, spoke about the bill's role in solving this dilemma.
In this report, we'll explore the benefits of improved bill design in conveying cost increases effectively, enhancing clarity and user-friendliness. Additionally, we'll delve into leveraging billing data to empower teams, enable proactive service provider revenue management, promote self-care adoption, and personalize customer interactions
Service providers have to adjust their approach to billing and dunning in response to the current polycrisis. Philipp Reischauer looks at why this is, in turn, driving increased digitalization of the bill.
The cost-of-living crisis is presenting new and pressing challenges to service providers. In this blog, Philipp Reischauer explains how good quality, consolidated billing data can help service providers address their challenges.
Just as Covid-19 accelerated digitalization, the cost-of-living crisis is accelerating the need for personalization. Laura Broers looks at why this is the case and how it affects the bill.
As the cost-of-living crisis deepens, customers of all kinds are struggling with rising costs. There’s never been a more important time to ensure bills are clear, helpful and personalized according to Calvi’s Laura Broers.
Laura Broers looks at the difference between smarter dunning and softer dunning and explains how CSPs utilize both techniques to manage financially-distressed customers.
Millions of consumers and small businesses are struggling with soaring costs. CSPs are challenged with supporting their customer base and dealing with rising costs and, at the same time. As Laura Broers explains, the bill has a vital role to play in this delicate balancing act.
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