Resource center

The first bill can often be a point of frustration and confusion in the customer lifecycle. Laura Broers looks at why this is, and what can be done to transform the first bill from a CX blackspot into a loyalty-generating experience.

June 2-3^rd, 2022, our Calvi Business Consultants Rob Vos and Mischa Hendriks took part in the ETIS Community Gathering held in Rome, Italy. After two years of digital-only meetings, it was finally time to see each other in person again with our ETIS family and colleagues!

5G is paradigm changing - bringing with it a host of new services, as well as increased reliability, performance and efficiency. To build a 5G business and drive value, however, CSPs must ensure they meet their customers’ evolving expectations of more personal experiences, increased relevancy and deeper engagement

Telecoms has traditionally taken an organization-centric and command-and-control approach to innovation. But people are inherently creative and increasingly want to shape their own experiences. How can telecoms firms support this need? How does co-creation affect bills? Rob Vos, Calvi’s business consultant investigates. 

To profit from B2B digitalization, CSPs’ bills must be aligned to the evolving requirements of their business customers. In this eBook we consider, how to improve B2B billing, what personalization means in a B2B context and how better B2B billing supports revenue generation.

Complex and diverse, the small and medium-sized enterprise sector (SME) holds huge growth potential as it embraces digitalization and automation. Yoram Timmer explains how CSPs can build their SME business by converging towards a segmentation based on their spend and needs, rather than on company size.