Calvi Business Consulting
Best of breed Specialists
With over 25 years of experience in Bill Communication, Bill Presentment, Telecom Expense Management, and E-Invoicing, it is safe to say that we have collected a tremendous amount of experiences, ideas, and knowledge. We have helped many leading Communication Service Providers (CSPs) succeed in their digital billing transformation with our software, experience, and best practices.
As a result of these decades of collective experience and knowledge, and the many customers we serviced both in the past and the present, we decided to establish a Business Consulting team to help CSPs with their challenges within the order to cash domain. Using the bill as our compass, our goal is to help our customers to optimize end-to-end billing experiences.
Consultants with a proven track record
Our team consists of Business Consultants with specific skillsets, such as Billing Communications, Revenue Assurance, Data Science, Customer Experience, and many others. Based on the customer need, we'll select the Consultants that are best equipped to tackle the challenge.
Our Consultants are specialized in projects surrounding:
As a result of working with CSPs across the globe, we have collected an immense amount of information on the 'State of the Billing Experience' across the industry. With this baseline information, we have designed a Calvi 'Billing Experience Assessment Model' that can be used to determine the maturity of a CSP's Billing Experience. The Calvi “Billing Experience” Assessment Model enables you to identify your biggest challenges, helps you uncover quick wins, and provides a comparative analysis of how your billing experience compares to other industry peers. We have created 3 versions of the Assessment: Baseline, Plus, and Advanced.
If you would like to learn more about the Assessment or discuss the version that is best suited for your organization's needs, please don't hesitate to reach out.
Aside from everything mentioned above, we are also eager to take on customer-specific business or IT challenges. Please don’t hesitate to reach out if you have specific challenges or research questions; our team is more than happy to assist in finding a suitable solution for your needs.
Customer Success Stories
For KPN, we conducted custom research on how to improve the NPS amongst Business customers. This research included internal and external stakeholder interviews and call analysis.
Proximus started a migration project to converge several portfolios into one biller, which led to new products and requirements. Calvi was asked to evaluate and validate the new requirements.
Telefónica Germany strives to become Germany's leading Customer Champion by 2022. The Calvi Consultants were tasked with identifying possible hurdles, challenges, and opportunities.
For TELUS, we worked on simplifying bill reconciliation for proration use cases. In addition, we also refined from competitive examples and worked with agent & customer feedback to increase customer intimacy.
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Thank you for being interested in becoming part of our motivated team of professionals!
Please send your motivational letter and CV to careers@calvi-insight.com and we will get in touch with you soon.