Complex and diverse, the small and medium-sized enterprise sector (SME) holds huge growth potential as it embraces digitalization and automation. Yoram Timmer explains how CSPs can build their SME business by converging towards a segmentation based on their spend and needs, rather than on company size.
In the telecoms market, traditional B2B segmentations are based on the company's size, product range and complexity. However, within the enterprise, there are multiple users of the bill who all need something a little bit different. Laura explains why understanding these roles and addressing the needs of different users is an alternative way of segmenting bills and essential to getting them paid faster.
CSPs are busy finding new ways to monetize 5G, develop new products, create new business models, and open up new revenue streams. Bill Specialist Rob Vos looks at how the bill can increase the commercial success of their innovation efforts and support revenue growth.
For many years, the telecoms industry has focused on cost-cutting and optimizing operational efficiencies. Katarina Radman, Calvi’s Director of Product Marketing, explains why the focus is now shifting towards exploring new revenue streams and optimizing revenue-generating opportunities.
In 2022, four key megatrends will present both opportunities and challenges to the telecoms industry. Katarina Radman, Calvi’s Director of Product Marketing, examines these trends and details how they’ll affect telecoms bills.
The high value of large enterprise customers has meant that CSPs have long used a highly personalized and bespoke approach to supporting them. Laura Broers looks at how personalization methods can be utilized to refresh the B2B experience.
Personalization has become an increasingly hot topic for marketers and customer experience professionals alike. But how impactful is personalization and what does it mean within the billing context? Laura Broers investigates.
Operating working capital (OWC) is one of the main elements on every company’s balance sheet that is heavily scrutinized by financial analysts. Making just a few tweaks to the way you bill can significantly improve this key financial metric. Billing expert Philipp Reischauer explains how.
When it came to innovating its billing experience (BX), Proximus turned to Calvi to help it become a frontrunner in customer satisfaction and recommendation across all its customer segments.
As 5G rolls out, CSPs experiment with new models & offers, and customer needs & expectations change, Rob Vos looks at how a simple children’s toy could be an inspiration for the future bill experience.
In 2022, enterprises are faced with huge business change, accelerated digitalization, and new modes of working. Laura Broers looks at how these changes are affecting the requirements for B2B billing.
There’s far more to split billing than meets the eye. Laura Broers looks at how CSPs can help meet their customers’ needs while simultaneously putting themselves in a strategic role within the value chain.
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