Segmentation is the process of grouping by identifiable characteristics. It's an approach that's deeply embedded in the way communications service providers (CSPs) organize their products, price plans, supporting infrastructure, customer support and even their bills. But, with the advent of personalization strategies, is customer segmentation now obsolete or evolving? And how does segmentation affect telecoms bills?
When it comes to billing experience, customers now expect three key things from their bills. Based on the results of Calvi research, Laura Broers reveals what customers expect from their bills today.
By 2030 digitalization will have transformed our home lives as well as whole industries. But with 6G on the horizon and exciting new technologies at our fingertips will we still need the humble bill? Business Consultant Rob Vos investigates.
Billing experience (BX) is one of the most critical and overlooked components of customer experience. Improving your BX performance can significantly enhance key customer, commercial and operational performance metrics. Laura Broers explains how.
With the world progressing at high speed, where OTT-players are taking over and where self-service technology is no longer a request but an obligation, Calvi works hard to meet and exceed customer expectations.
We believe in a world where paperless invoicing is possible, which is why we put together a list of several reasons why you should have considered the implementation of e-invoicing practices yesterday.
We envisage a world where invoicing is fully automated, and manual intervention is in the past. This article explores one of the initiatives that has been taking the world by storm and explains why we chose PEPPOL.
Conquering the world may sound like an extravagantly complicated plan, but let’s be honest: it’s what every one of us can’t help but dream of. Let’s take your customers on the true digital billing journey!
Have you ever counted the number of invoices that you need to deal with every month? The sheer volume of invoices alone is challenging to keep track of...
If I say “invoice”, almost everyone knows what I mean. However, when explaining what an invoice is, the definition becomes ambiguous ...
In 1963 the Beatles released their famous cover “Please Mister Postman”. As so often with songs, the theme is related to love. A, presumably, young man waiting to hear from his girl. So much has changed since...
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