AI is poised to transform the billing experience – so long as it can get the data

Billing and invoice processing are burdensome and complex tasks for both the service provider and the customer. But AI promises to change all that – streamlining processes, lowering operational costs, and creating new value from data-driven insights. Here’s how.

“Customers are not interested in how the network works,” Telecom Argentina’s CTO Miguel Fernandez commented recently. “They want to use their applications and have a good experience.” But what does a “good experience” actually mean, comprised as it is of so many diverse elements?

One significant element is the experience of paying for what you’re using, and while no one looks forward to paying a bill, making this as effortless as possible is an essential step in keeping customers happy, minimizing costs, and encouraging them to pay on time.

Today, bills – especially in B2B – are often complex to understand and require a lot of effort to check, query, authorize, and pay. Sometimes, they’re far higher than expected, causing customers stress and bill shocks and resulting in them calling support. The result is frustrated customers, increased support costs, and delayed payments. That’s why anyone serious about transforming their customer experience or their performance needs to take a long, hard look at their bills.  

AI needs data

AI promises to profoundly change a wide range of business processes – including the billing experience and service providers’ value proposition. AI can rapidly analyze and refine data into clear, actionable information, spot trends in seconds, and improve payment efficiency, customer experience, and cost optimization.

The good news is that service providers have vast amounts of detailed data to empower these use cases. However, this data is often still trapped in the data silos of their complex back-end systems, inaccessible and unusable.  

AI empowered BSS

Many billing vendors have recently announced AI-enhanced propositions – our partner Aria, for example, unveiled Aria Datashare, a solution to integrate data from Aria Billing with LLM (Large Language Models). For those using Aria for billing, this offers an easy route to tap into the potential of AI to optimize customer interactions and business performance.

Freeing data and speeding AI adoption

But what do you do if you have multiple billing systems, some of them custom-built to support specific services or types of enterprise? What if you can’t afford to wait to consolidate your BSS or can’t afford an expensive digital transformation program and need results today?

That’s where you need smart, flexible solutions that can interface to any billing system with minimal disruption. Calvi Platform does just that – instantly extracting data from all your billing systems, pre-processing it, and getting it into a usable format. AI-empowered upstream systems can utilize this accurate, convergent, real-time data to transform your business results.

Calvi – all of the data with less of the hassle.