In 1963 the Beatles released their famous cover “Please Mister Postman”. As so often with songs, the theme is related to love. A, presumably, young man waiting to hear from his girl. So much has changed since that time, now fewer and fewer people check their letterbox for that all-important letter.
Let’s be honest, for much of the world, letters are no longer the main form of communication. The internet has largely become our source of information, through news sites, email, tweets, blogs and communities like Google, Facebook or other types of social media.
In many areas in the world, it is no longer the postman who connects us to our friends, family or business. There are more than 200 major social media sites active worldwide. Together they are connecting billions of people. Digital communication has taken over because it is quicker, easier to produce and easy to send.
We generate information that is being used by others. Information in the form of data is available and collected from various sources. The thing to do is to use and combine this data and create useful information. Paper is becoming a nuisance; you only have one copy, it needs to be stored or scanned, the production and postage are costly, and it is time-consuming. Al these issues constitute the main reasons why companies send their invoices as a PDF file.
Perhaps, for some, this is already a huge step in digitising the invoicing process. But it is still a far cry from a true digital invoice. The PDF is as static and limited as the traditional paper invoice, whereas a true digital invoice provides all related and available information. The digital invoice combines all this available data and presents it in a way that is understandable and easy to use.
Fortunately, there is a growing awareness that invoicing is more than sending a bill. The invoice provides information about; purchases, contracts, services, costs and much more.
At Calvi, we know that a bill presentment solution can provide service providers, suppliers and their customers with valuable management information. It is not only much cheaper, but it also leads to:
We are ready to help you take your business to the next level and ensure that your customer's experience in receiving an invoice becomes a positive one. The invoice is often the only monthly recurring contact you have, so make the most of this!
We have already seen the limitations of the postman or the paper invoice. Now let’s see the limitations of the traditional PDF invoice and move on and provide your customers with valuable information by means of a “True Digital Invoice”!
In our next publication, we will elaborate more on the financial benefits of the digital invoice versus the traditional paper or PDF invoice.
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
Managing business telecom expenses and making sense of complex bills can be a frustrating and time-consuming process for customers. Unclear charges, unexpected fees, cryptic proration rules and cumbersome dispute resolution often turn billing into a major pain point. With 40% of all contact center calls being billing-related—and “confusing bills” ranking among the top reasons for customer churn—a poor bill experience isn’t just an inconvenience; it’s a major revenue risk for service providers.
What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.
Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).