From 23 until 27 September, several Calvi representatives will be attending the TM Forum’s Digital Transformation North America event, which is co-located with the Action Week, in Dallas - Texas. Walter Neeft (Managing Director – North America), Steve Hall (VP of Sales USA), and Rob Vos (Business Consultant) will be attending the event, which focuses on the increasingly fast pace of digital transformation within the telecoms industry. Being new to the TM Forum events, we are very excited to find out what the event will have in store for us.
Once the conference ends, TM Forum’s Collaboration community will come together during Action Week for valuable face-to-face time to work on setting priorities, contributing to best practices and standards, and creating the roadmap for digital transformation. This unique combination of an event and consecutive Action Week enables us to meet people that are just as eager to take action and collaborate with like-minded professionals in the industry.
We are looking forward to hearing the attendees’ stories about their experiences with digital transformation and how they are keeping up with their customer’s expectations. Walter, Steve, and Rob are excited to meet everyone! Let’s get in touch in Dallas.
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
Managing business telecom expenses and making sense of complex bills can be a frustrating and time-consuming process for customers. Unclear charges, unexpected fees, cryptic proration rules and cumbersome dispute resolution often turn billing into a major pain point. With 40% of all contact center calls being billing-related—and “confusing bills” ranking among the top reasons for customer churn—a poor bill experience isn’t just an inconvenience; it’s a major revenue risk for service providers.
What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.
Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).
