CALVI_total telecom event_header

Calvi attends Total Telecom Congress in London

23 October 2019 | Laura Broers

On the 29th and 30th of October, several Calvi representatives will head to London to attend the Total Telecom Congress 2019. At this event, the world’s biggest players in the telecom industry come together to share and gather knowledge. During these two days, the focus will lie on the inevitable challenges and opportunities the digital revolution brings to the telecom industry. The event offers attendees a global perspective on all current issues. Calvi is new to the Total Telecom Congress, and we’re excited to see what the event has in store for us. 

The Total Telecom Congress is divided into eight different tracks, with over 300 industry-leading speakers. One of them is our Sales Manager Daniël Heuvelman, who will facilitate an interactive roundtable discussion in the customer track. He will be discussing the fate of the telecom industry by focusing on CSPs in 2025: will they have become data facilitators or customer relationship owners? New players, such as Netflix and Spotify, are starting to disrupt our industry, but how can CSPs stay on top? During this session, he will touch upon several different topics about customer expectations and the disrupters in the field.

As experts in the field of Bill Communication, we’ve been helping CSPs to meet and exceed their customer’s expectations for 20 years. The Total Telecom Congress forms the perfect platform to share our knowledge and vision, but most importantly, learn from others. Our representatives are eager to learn about your views and are keen to share our vision of the industry. We are looking forward to hearing what your thoughts are on customer experience, so please join us at our roundtable session!

 Would you like to schedule a meeting beforehand? Let us know!

Related articles

AI1 - blog overzicht

Moonshot Catalyst: a giant leap in billing support

What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.

Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).

11/09/2024
| Read more
Blog overzicht -  BF10 - Calvi - innovation blog

Smarter digital support for bill inquiries through AI chatbots and enhanced digital channels

We’ve all found ourselves trapped in IVR hell occasionally – when the options don’t correspond to our needs. More recently, many of us have gone through the frustration of trying different phrase combinations to get an answer out of a rules-based chatbot. But Generative AI is set to revolutionize these pain points to help deliver a far more sophisticated, personalized level of customer support along with faster resolution of inquiries and complaints.

25/07/24
| Read more