Calvi-header-hero-geert

Calvi Heroes: Geert Wielens

25 August 2020 | Laura Broers

 

About Geert

“Hi all, my name is Geert, and I’m a DevOps Engineer at Calvi. I live in the village of Sint-Oedenrode together with my wife and two children. I very much enjoy spending time with my family, and we love going on adventures together. Aside from that, I also like watching Netflix. My current favorites are Lucifer and Breaking Bad. I also love going on long runs, and I’ve ran several half marathons (21,1 kilometers) over the past years.”

 

How did you end up at Calvi?

“After High School I decided to study Computer Science, but I missed the human aspect in my studies. After one year, I switched to People & Computer science and obtained my Bachelor’s degree. The combination of how people experience software and how we can optimize it drives me a lot.”

“After obtaining my Bachelor’s degree, I worked as a Consultant for municipalities and other organizations for a few years. In 2012 I ran into Hielko Manders, Calvi’s CTO, at a party.  At this party, we started talking about Calvi, and I got very enthusiastic. I started working at Calvi, and set up the QA department together with another colleague. Three years later, I settled into my current role as a DevOps Engineer and still enjoy going to work every day.”

 

What was your first impression of your colleagues?

“On my first day at Calvi, I immediately noticed that every employee was passionate, driven and that they had a great deal of knowledge. I still notice that the entire organization really comes together when something needs to be done for a customer. Another thing I also really like about Calvi is the familial culture and the shared drive to continuously improve ourselves and our software. We are all working towards a common goal (conquering the world with our Bill Communication software), and our day to day focus is to achieve this goal by continuously improving our solution.”

 

What is your proudest moment within Calvi?

“My proudest moment would be the moment that we were able to automate the roll-out of our software, as it’s something that I’ve been very involved in. It does not only make our job ‘easier’, but also faster.”

“Within our team, we’re constantly working to optimize existing processes. Ultimately, we have a Bill Communication Solution that helps CSPs around the globe to communicate bill information to their customers, and we are always looking to make our software more efficient, streamlined, and complete.“

 

What is Calvi going to achieve in the coming five years?

“I’m sure that we are going to achieve so much more than we already have. I believe that our solution will expand and improve. I also believe that we are going to achieve great things in North America.”

 

Why should CSPs choose Calvi as their partner?

“We are pioneers in Bill Communication software, and I believe our solution to be state-of-the-art. We have always been ahead of other parties in the market. In addition, I think our User Interface is incredibly powerful. We have a keen eye for detail and that reflects in our solution. Our solution is very intuitive, works on all devices and is also fully accessible.”

 

Calvi in three words:


“Involved, innovative, and collaborative”


“These three words describe Calvi perfectly. Our organization’s involvement is something that is really important to me, we have an involved Management Team and our CEO takes the time to get to know you as well. Something that describes Calvi is ‘innovative’, as we are continuously looking for new opportunities in the market to improve our Bill Communication solution. But most importantly, we prove to be a great team every time we want to achieve something. We are all in this together.”

 

What is your personal motto?


“Never give up on achieving your goal.”


“Working hard to achieve the goals you have in mind is very important to me. I believe that you have to keep looking for the perfect solution until you’re absolutely 100% happy with it. That’s why I think that you can always do better and should always try to improve and grow.”

 

 A workplace that you love isn't easy to come by. Are you interested in becoming part of our amazing team? Check out our career page to see whether we have an application open that fits you, or send us an unsolicited application. 

 

Related articles

AI1 - blog overzicht

3 Ways Agentic AI is Transforming the Customer Bill experience

Managing business telecom expenses and making sense of complex bills can be a frustrating and time-consuming process for customers. Unclear charges, unexpected fees, cryptic proration rules and cumbersome dispute resolution often turn billing into a major pain point. With 40% of all contact center calls being billing-related—and “confusing bills” ranking among the top reasons for customer churn—a poor bill experience isn’t just an inconvenience; it’s a major revenue risk for service providers.

26/03/2025
| Read more
AI1 - blog overzicht

Moonshot Catalyst: a giant leap in billing support

What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.

Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).

11/09/2024
| Read more
Blog overzicht -  BF10 - Calvi - innovation blog

Smarter digital support for bill inquiries through AI chatbots and enhanced digital channels

We’ve all found ourselves trapped in IVR hell occasionally – when the options don’t correspond to our needs. More recently, many of us have gone through the frustration of trying different phrase combinations to get an answer out of a rules-based chatbot. But Generative AI is set to revolutionize these pain points to help deliver a far more sophisticated, personalized level of customer support along with faster resolution of inquiries and complaints.

25/07/24
| Read more