Calvi & KPN share the stage at the CEM in Telecoms Americas event

3 September 2018 | Jana van Dam

Calvi will be present at the Customer Experience Management in Telecoms Americas event, which will be held in Los Angeles on October 10-11. At this event, our very own Sales Director Walter Neeft will share the stage with one of our trusted long-time customers, KPN, to share our common vision on why personalizing and digitizing the most often recurring communication touchpoint, the invoice, should be prioritized.

The invoice is vital to your customer relationships, yet it is often overlooked. We believe that you can only drive real customer engagement when the entire customer journey is perfectly personalized and adapted to your customer’s needs. Other industries have already perfected this approach to customer experience, so the telecom industry must get on board as soon as possible, or risk falling even further behind. We will not only elaborate on why it is imperative to get on board but will also tell you how to do it with minimal effort. Walter will touch upon real-life customer cases, where the invoice has been of vital importance for the customer relationship.

As a long-time sponsor of this event, we are looking forward to sharing our knowledge and best practices with the audience and would love to hear about your experiences too. We hope to see you in Los Angeles!

 

Would you like to meet with us at the event?

 

Get in touch!

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