Ebook: Research - European benchmark of channel capabilities and strategy

In this E-book we present the current state of channel support based on research we conducted in co-operation with ETIS and 22 CSPs, to serve as a performance benchmark. We reveal how well each channel is performing, which channel CSPs see as most important and where they intend to invest. We also provide key insight into how CSPs can easily and cost-effectively boost their omnichannel efforts without disrupting their business or engaging in a large digital transformation effort.

Getting omnichannel bill support has never been more important as the cost-of-living crisis refocuses attention on pricing, charging and bills. CSPs are challenged with delivering world-class support to help both consumers and SMEs manage their bills, while at the same time optimizing their own costs. Find out how Calvi’s unique combination of expert advice, services and software can help deliver against both these goals, with absolutely minimal disruption to your business and no need for a major transformation project.

Download E-book