The business market has changed beyond recognition. Especially in the COVID crisis all kinds of business began rapidly increasing the range of digital tools they used to ensure business continuity, improve efficiency, meet customer needs, become more competitive, and comply with new green targets. All of this impact the relationship between businesses and their providers and creates huge opportunities for CSPs.
To profit from B2B digitalization, CSPs’ bills must be aligned to the evolving requirements of their business customers. In this eBook we consider, how to improve B2B billing, what personalization means in a B2B context and how better B2B billing supports revenue generation.
Laura Broers is Calvi’s Marketing and Communications Specialist, joining Calvi after completing a degree in communications. With her passion for improving the billing experience, Laura is great at putting herself in the customers’ shoes to help CSPs think about how they can improve their billing communications.
Odido has extended its long-standing partnership with Calvi, specialists in industry-tailored bill experiences. The renewed agreement strengthens Odido’s focus on delivering bill clarity, e-invoicing compliance and self-service excellence.
As part of the continued collaboration, Odido will expand the use of Calvi’s Bill Experience Hub™ to include more billing data sources and additional customer groups.
What happens when you stop treating a bill as a document and start treating it as an experience?
This is the story of how Telenet and Calvi reimagined the customer bill, turning complexity into clarity and delivering results that surprised everyone.
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
