Normally, our team would be gearing up to travel to London for the Total Telecom Congress, but we all know that things are a bit different this year around. Instead, our team is getting ready to meet you at our virtual stand at the Total Telecom Congress 2020.
With the global pandemic continuing to impact our lives, the need for digital services has increased exponentially. On October 27 and 28, leading forces from the Telecoms industry will gather to discuss this ‘new normal’, the impact it has on our everyday lives, the industry, and the way forward.
At Calvi, we have always been fierce advocates and innovators of digital-first approaches. We are looking forward to hearing what industry experts have to say on this topic, and we’re keen to contribute to the solutions that will help reimagine global telecoms.
Added bonus: all this knowledge and innovation can be accessed for free! CSP attendees qualify for a free event pass and can register on the event website. If you need help registering, or if you would like to schedule a meeting in advance, feel free to reach out. Our team looks forward to meeting you at the Total Telecom Congress 2020, on October 27 and 28!
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
Managing business telecom expenses and making sense of complex bills can be a frustrating and time-consuming process for customers. Unclear charges, unexpected fees, cryptic proration rules and cumbersome dispute resolution often turn billing into a major pain point. With 40% of all contact center calls being billing-related—and “confusing bills” ranking among the top reasons for customer churn—a poor bill experience isn’t just an inconvenience; it’s a major revenue risk for service providers.
What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.
Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).
