Header Calvi blauw

Powerful alone, stronger together: Digital Billing & Payments Manifesto 2.0 is out now!

28 February 2019 | Jana van Dam

At Calvi, we believe in the value of sharing knowledge and collaboration within our industry and beyond. As a member of the ETIS Community for Telecom Professionals, we practice what we preach and actively pursue such collaboration with other like-minded organizations and individuals. We aim to inspire the members of the telecom community to contribute to research initiatives alike, for knowledge is power and greatness lies in the power of thought.

The Digital Billing and Payments Manifesto 1.0 was published during the ETIS Community Gathering in October of last year. The Manifesto aims to help other Telcos tackle one of the oldest & biggest challenges within the telecom industry – the lack of trust customers have in Telcos. Because we live in a fast-moving world of endless digital possibilities, this Manifesto will be updated as our landscape changes. It addresses both the opportunities and challenges that digital transformation presents – specifically in regard to the Billing process, the customer journey and customer trust. In addition to this, the Manifesto also addresses the business value and importance of digital billing as an organizational component.

By publishing and actively updating this Manifesto, we aim to get rid of traditional barriers and promote collaboration amongst professionals in the industry.

A big thank you to all those who contributed to the existence of such an important industry resource! The 2.0 version of the Manifesto is available for download now, and please feel free to reach out if you wish to contribute or share your thoughts!

 

Download the Manifesto

 

Back

Related articles

AI1 - blog overzicht

Moonshot Catalyst: a giant leap in billing support

What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.

Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).

11/09/2024
| Read more
Blog overzicht - BF10 - Calvi - innovation blog

Smarter digital support for bill inquiries through AI chatbots and enhanced digital channels

We’ve all found ourselves trapped in IVR hell occasionally – when the options don’t correspond to our needs. More recently, many of us have gone through the frustration of trying different phrase combinations to get an answer out of a rules-based chatbot. But Generative AI is set to revolutionize these pain points to help deliver a far more sophisticated, personalized level of customer support along with faster resolution of inquiries and complaints.

25/07/24
| Read more