Calvi has grown substantially over the past two decades. Our solution isn’t the only thing that has evolved and grown: the number of people working hard to achieve our common goals has grown as well. As we grew and expanded, we became even more aware of the fact that our employees are our most valuable assets.
As a result, the investments made to accommodate our employees have increased exponentially as well. With a contribution from the European Social Fund (ESF), we can invest in the personal growth and development of our employees even more. With the ESF subsidy and the help of several external Consultants, we have reformulated our sustainable employability strategy. In this strategy, we have introduced several new frameworks that aim to facilitate employees in becoming the best version of themselves. In addition to this, we have introduced new tooling to help our employees with the development of specific competencies and skills.
Are you interested in learning more about our organization or would you like to become a part of the team? Please don’t hesitate to reach out or check out our current vacancies.
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
Managing business telecom expenses and making sense of complex bills can be a frustrating and time-consuming process for customers. Unclear charges, unexpected fees, cryptic proration rules and cumbersome dispute resolution often turn billing into a major pain point. With 40% of all contact center calls being billing-related—and “confusing bills” ranking among the top reasons for customer churn—a poor bill experience isn’t just an inconvenience; it’s a major revenue risk for service providers.
What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.
Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).
