Everyone loves great experiences. Companies that get ‘customer experience’ right, have more loyal customers that are very likely to spend more. 73% of all people point to customer experience as an important factor in their purchasing decisions and brand affiliations. But if great customer experience is so important, why are so many companies still not getting it quite right?
I’ve seen great examples of how customer experience could and should be, but I often find that one essential aspect is still overlooked: the bill. The bill is just as much part of the customer journey and experience as the initial purchase. Why would companies invest millions into excellent customer experience, fancy apps, and personalized emails, only to forget all about one of the only recurring touchpoints in the company-customer relationship? It’s about time we turn things around and make bill journeys part of the entire customer experience, as they should be.'
In this whitepaper, Jana (one of our Product Managers) shares her vision on the future of customer experience surrounding the bill.
Odido has extended its long-standing partnership with Calvi, specialists in industry-tailored bill experiences. The renewed agreement strengthens Odido’s focus on delivering bill clarity, e-invoicing compliance and self-service excellence.
As part of the continued collaboration, Odido will expand the use of Calvi’s Bill Experience Hub™ to include more billing data sources and additional customer groups.
What happens when you stop treating a bill as a document and start treating it as an experience?
This is the story of how Telenet and Calvi reimagined the customer bill, turning complexity into clarity and delivering results that surprised everyone.
Explore how the latest AI protocols, Model Context Protocol (MCP) and Agent-to-Agent (A2A), can power smarter, faster, and more autonomous customer bill experiences.
Our results show that these protocols can reduce token usage by up to 60%, cut latency by over 35%, and reduce AI operational costs by up to 86%, transforming how telcos and enterprises can automate bill inquiry resolution.
