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Whitepaper: (Digital) Accessibility in Customer Experience

15 April 2021 | Jana van Dam

Nowadays, we are all used to having the world at our fingertips with a single press of a button on our phones or computers. A digital and connected economy provides people with endless possibilities, just look at where we are today! But these endless possibilities are not as readily available for everyone as we might think. Did you know that more than 300 million people worldwide are visually impaired or blind? These people often have special needs when they are looking to browse the World Wide Web, and a large part of the internet is not yet ready to accommodate these special needs. Aside from people with special needs, it’s also important to meet the needs of others, such as the people that are unable to understand complex sentences. They need simple, easy-to-understand language.

Our Business Consultant and Product Manager, Jana van Dam, recently had a chat with Teresa Cottam from Omnisperience on (Digital) Accessibility in customer (bill) communications. This chat was turned into an informative podcast and published on her website. (Digital) Accessibility is a topic that is often brushed aside or (un)intentionally overlooked. It has a much further reach, deeper meaning, and greater impact than many realize, and we think it’s about time we shed light on its importance.

Download our whitepaper to learn more about (Digital) Accessibility in Bill Communication for CSPs!

Download our whitepaper

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