The cost-of-living crisis is presenting new and pressing challenges to service providers. In this blog, Philipp Reischauer explains how good quality, consolidated billing data can help service providers address their challenges.
Just as Covid-19 accelerated digitalization, the cost-of-living crisis is accelerating the need for personalization. Laura Broers looks at why this is the case and how it affects the bill.
As the cost-of-living crisis deepens, customers of all kinds are struggling with rising costs. There’s never been a more important time to ensure bills are clear, helpful and personalized according to Calvi’s Laura Broers.
Laura Broers looks at the difference between smarter dunning and softer dunning and explains how CSPs utilize both techniques to manage financially-distressed customers.
Millions of consumers and small businesses are struggling with soaring costs. CSPs are challenged with supporting their customer base and dealing with rising costs and, at the same time. As Laura Broers explains, the bill has a vital role to play in this delicate balancing act.
In this paper we analyze approaches in the form of co-innovation, co-design, and co-creation of value. We explore these concepts in a telecoms context, how they help DSPs build greater value, and what the consequences will be on systems and processes that capture and communicate value.
In this report we will look at why co-creation is so important to CSP success, how co-created solutions are built, and the impact this will have on enterprise bills.
When it came to improving the customer journey for their business customers, T-mobile recognized that their Enterprise customers demanded more enhanced self-service bill reporting and expense management capabilities.
In a co-creation world, customer centricity is key to designing products and services that precisely meet customer needs. But what if all this positive energy results in an incomprehensible and frustrating bill experience?
As CSPs become increasingly interested in the opportunities presented by the Co-Creation Economy, Rob Vos looks at how their ambitions will affect their bills.
In this blog, guest author Teresa Cottam, Chief Analyst at Omnisperience, looks at the potential for co-creation of value – the result of collaborative innovation where ideas are shared and improved together with partners and customers - as well as the importance of having the right infrastructure to successfully monetise the opportunities presented.
In this blog, guest author Teresa Cottam, Chief Analyst at Omnisperience, looks at why CSPs must accelerate co-innovation during the cost-of-living crisis, while pointing out the importance of not overlooking value capture and communication.
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