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What do customers do when they don’t understand their bill or when they are billed far more
than they’d expected? They’re going to call their operator and ask for help.

Billing issues are one of the biggest causes of customer inquiries and dealing with these
inquiries takes a lot of resources and costs a lot of money. In fact, as Telecom Argentina’s Mariela
Fiorenzo explains, making just one customer support call can render a customer unprofitable for the month (and maybe even the next one!).

Discover practical strategies and key takeaways to help CSPs create bills that are clear, user-
friendly, and inclusive for all customers. Dive into our E-book to learn how embracing
inclusivity can drive innovation, enhance customer satisfaction, and unlock new revenue streams.

Service providers are investing heavily in AI, but the success of these investments relies on having access to the right data. In telecoms, billing is one of the most important customer data sources. Find out why mastering billing data is a critical step in optimizing the success of AI, as well as the three main ways AI + billing data can be utilized.

Exciting times are ahead in the telecoms BSS landscape! AI/ML has been merely an add-on with mixed results. But now, we're witnessing a paradigm shift. AI/ML is evolving into an essential capability deeply ingrained within BSS operations.

The cost-of-living crisis is putting up operational costs for service providers, while soaring inflation is placing large sections of its customer base (both B2B and B2C) under pressure. How it deals with this challenge is critical to its long-term prosperity. Philipp Reischauer, Business Consultant at Calvi, spoke about the bill's role in solving this dilemma.

Service providers have to adjust their approach to billing and dunning in response to the current polycrisis. Philipp Reischauer looks at why this is, in turn, driving increased digitalization of the bill.