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In this hyper-competitive B2B market, your monetization operations can be one of your greatest assets in providing a world-class business experience.  

When it came to innovating its billing experience (BX), this Belgian CSP turned to Calvi to help it become a frontrunner in customer satisfaction and recommendation across all its customer segments.

We are proud to announce that the billing experience and capabilities survey is now live! This survey is created in collaboration with ETIS and representatives from Deutsche Telekom, Swisscom, KPN and Proximus, to measure and compare yourself to peers across Europe.

In 2022, enterprises are faced with huge business change, accelerated digitalization, and new modes of working. Laura Broers looks at how these changes are affecting the requirements for B2B billing.

Segmentation is the process of grouping by identifiable characteristics. It's an approach that's deeply embedded in the way communications service providers (CSPs) organize their products, price plans, supporting infrastructure, customer support and even their bills. But, with the advent of personalization strategies, is customer segmentation now obsolete or evolving? And how does segmentation affect telecoms bills?

Improving the billing experience (BX) is a key strategy for communications service providers (CSPs) intent on optimizing their customer experience, as well as their operational and commercial performance. But where should they start? Laura Broers shares her top tips for delivering a better BX to customers.