In this E-book we present the current state of channel support based on research we conducted in co-operation with ETIS and 22 CSPs, to serve as a performance benchmark. We reveal how well each channel is performing, which channel CSPs see as most important and where they intend to invest. We also provide key insight into how CSPs can easily and cost-effectively boost their omnichannel efforts without disrupting their business or engaging in a large digital transformation effort.
Getting omnichannel bill support has never been more important as the cost-of-living crisis refocuses attention on pricing, charging and bills. CSPs are challenged with delivering world-class support to help both consumers and SMEs manage their bills, while at the same time optimizing their own costs. Find out how Calvi’s unique combination of expert advice, services and software can help deliver against both these goals, with absolutely minimal disruption to your business and no need for a major transformation project.
As service providers rapidly adopt AI to transform their operations and customer interactions, Calvi looks at the benefits they can derive from applying the technology to their bills and billing data. In the billing domain, generative AI offers a range of efficiency and customer experience enhancements. Let’s look at four of these.
Service providers are investing heavily in AI, but the success of these investments relies on having access to the right data. In telecoms, billing is one of the most important customer data sources. Find out why mastering billing data is a critical step in optimizing the success of AI, as well as the three main ways AI + billing data can be utilized.
15% of the global population has some form of disability, including visual, auditory, or cognitive disabilities. In many countries, it’s now a legal requirement to ensure that people with disabilities can access the information they need.
