Bill Presentment

Smarter bills, exceptional experiences

Bills remain one of the top sources of customer frustration and irritation, driving up support costs and slowing payment. Calvi’s Bill Presentment module addresses these issues by allowing customers to manage and analyze their bills via an intuitive portal and customizable dashboard. Calvi’s Bill Presentment module supports fully convergent bill presentment, reducing the effort for customers to process information while making data clearer, more intuitive, and tailored to their needs. The Calvi portal seamlessly integrates with your current self-care portals via industry standards for user authentication, open APIs, and gateway integrations.

Business Benefits

Reduce bill effort

Enable customers to process bills faster and increase speed of payments.

Minimize costs

Reduce inquiries and bill-related disputes by making bills clearer, more informative, and less confusing

Improve experiences

Make bills easier to understand, more relevant, and more insightful

Boost digitalization

Add self-service options providing up-to-date information, drill-downs, and the ability to design custom reports

How Calvi enabled Proximus to transform billing experiences

Total Billing Convergence - Despite disparate source systems, Proximus customers now enjoy a fully converged and unified billing experience across all products & services.
Self-Service – Calvi enables Proximus customers to view and analyze their billing information within one central & intuitive Self-Service dashboard, integrated into the MyProximus Enterprise ecosystem
Enhanced Employee Experience – Through Calvi’s impersonation feature, Proximus employees see exactly what the customer does immediately and with improved visibility, thus reducing call & dispute handling time.

Highlighted features

Bill Overview Dashboard - analyze spend by month, product, location, cost center, line of business, etc.
Change Overview - analyze key differences between this month’s bill and previous bills.
Cost Center Reporting - provides slice-and-dice aggregate billing data at a cost center level.