Bill Communications

Enriching the customer journey through personalized bill communications 

Customers expect relevant and transparent communications that help them understand their bills and stay in control of their costs. Calvi enables you to provide the customized layouts and messaging desired to meet customer expectations and avoid bill shock and frustration. With Calvi, business logic can be easily configured to identify and address common bill shock events, such as first bills, overage charges, plan changes, or promotional end dates. Our templating engine empowers you to create flexible, visually compelling document and messaging templates that align with individual customer needs and reduce bill confusion and frustration. 

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Bill Communications - Calvi

Business Benefits

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Reduce confusion

Highlight key information and communicate early and clearly to ensure bill inquiries are minimized

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Remove frustration

Keep customers updated and informed to minimize bill shock and help them stay on top of their spending

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Lower costs

Via easy and cost-effective configuration of bill templates,  tailored to address the needs of diverse customer types

What Bill Communication can do for you

We enable high-quality PDF bills and informative bill notifications that offer better billing experiences throughout the customer journey.

  • Increase customer intimacy by proactively informing customers about the relevant highlights and changes on their bill.
  • Use our templating engine or utilize your own Customer Communications Management tooling, and stay in control of the messaging formats, while utilizing the Calvi APIs to extract intelligent and personalized bill analytics. 
  • Tap into our unique experience and proven best practices to understand what specific information customers need to quickly understand, process, and pay their bills. 

Highlighted features

  1. Scenario Manager – configure sophisticated business rules that trigger personalized messages based on bill anomalies 

  2. Templating Engine – next-generation templating design for PDF bills and email notifications

  3. Email & Messaging – deliver personalized, interactive communications via customers' preferred channels

Useful resources