The billing experience has long been a pain point for customers and CSPs alike. But, as CSPs roll out new service offerings to monetize their 5G and full fiber networks, they need to ensure that the billing experience they provide reflects a similar level of innovation, helping customers navigate unfamiliar prices, packages, and service charges. This is challenging for CSPs, because making changes to their legacy billing experience is usually difficult, slow and expensive. Calvi helps CSPs resolve this problem via its new Polaris release, which is designed to support easy and cost-effective billing innovation.
Tilburg, The Netherlands, 23 September 2021: Calvi, a leading electronic bill presentment (EBP)1 and TEM2 software vendor, has announced general availability of Calvi Polaris. Calvi Polaris is the latest release of Calvi’s existing Bill Presentment and Communication platform, providing easy-to-use capabilities that take the pain out of redesigning or innovating the billing experience.
Communications Service Providers (CSPs) have spent billions of dollars rolling out new networks and innovating new services, bundles and price plans, but they risk falling at the last hurdle if customers find their bills hard to use and difficult to understand. A good billing experience makes unfamiliar charges and products easier to understand and manage, which supports innovation and gives customers more confidence to adopt new products and price plans.
However, while many CSPs want to improve the billing experience they deliver, they often discover that doing so is hard, expensive and slow, because legacy designs and applications are hard-coded and difficult to change. Calvi Polaris empowers CSPs to respond to business change and meet the needs of their customers by enabling CSPs to make changes to their bills in a very cost-effective way, and without the requirement for a six-figure upgrade or lengthy change cycle. An Agile approach means that new features are available every three weeks, ensuring Polaris customers can respond to changing business requirements faster and remain compliant with evolving industry standards.
One such standard that CSPs are currently working to comply with is WCAG 2.1, which ensures a website is usable and understandable for the majority of people, including those with disabilities such as blindness & low vision, deafness & hearing loss. In many countries, WCAG 2.1 compliance is not aspirational but mandated by law. Calvi Polaris offers a quick and cost-effective route to meeting this requirement, because it is fully WCAG 2.1 compliant (AA rating).
“Calvi Polaris will drive a step-change in the way our customers deploy and maintain our solution,” noted Walter Neeft, Calvi’s Chief Commercial Officer. “It enables CSPs to transform their digital billing experience with limited impact on their legacy billing infrastructure and ensures they can effectively respond to rapid business change. Ultimately, Calvi Polaris means CSPs can now innovate their bills in line with their services - delivering a billing experience that’s fit for the digital era.”
Calvi Polaris is already being rolled out to existing Calvi customers and is now available for general release. Key benefits of the new solution are:
Commenting on the new release, Rick Leijten, Product Manager at Calvi, says: “Calvi Polaris is a game-changer for the telecom billing experience. We wanted to give CSPs the tools they need to innovate their customer’s billing experience faster and with greater agility. Polaris enables our customers to adjust their bill communication and presentment strategy rapidly. With changes and new features being delivered every three weeks, the question CSPs need to consider is: can you afford to be left behind?”
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Calvi is an electronic bill presentment (EBP) and telecoms expense management (TEM) vendor founded in 2001. Key customers include Deutsche Telekom, KPN, Proximus, Tele2 and Vodafone Germany. It is an ISO27001 & ISO9001 certified company, certified PEPPOL Access Point, and holds an EcoVadis Platinum rating for corporate social responsibility and sustainability. Calvi has offices in The Netherlands (Nederhemert-Zuid) and Canada (Toronto), and is privately held. Calvi’s aim is to turn the bill into an asset.
To request a copy of the diagram accompanying this release please see email marketing@calvi-insight.com. If you’d like to organize an interview or receive additional information, please contact Laura Broers (marketing@calvi-insight.com).
Laura Broers is Calvi’s Marketing and Communications Specialist, joining Calvi after completing a degree in communications. With her passion for improving the billing experience, Laura is great at putting herself in the customers’ shoes to help CSPs think about how they can improve their billing communications.
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15% of the global population has some form of disability, including visual, auditory, or cognitive disabilities. In many countries, it’s now a legal requirement to ensure that people with disabilities can access the information they need.
