Service providers have to adjust their approach to billing and dunning in response to the current polycrisis. Philipp Reischauer looks at why this is, in turn, driving increased digitalization of the bill.
Polycrisis is the term being used to describe the interconnected crises that the world faces in 2023, such as post-Covid recovery, supply chain disruption, high levels of inflation, the war in Ukraine, and the Turkish earthquake. The result of current market conditions is a softening of demand in both the B2B and B2C markets, with customers reacting to soaring costs by tightening their belts and refocusing on value. Inevitably, this means customers are scrutinizing their bills like never before.
Digitalization, which was accelerated by the Covid-19 crisis, offers many benefits to help service providers cope with the polycrisis. So the big question is: how can service providers digitalize faster?
Digitalization offers significant advantages to service providers and will be accelerated by the polycrisis. But service providers cannot wait years for a major digital transformation project to renew their approach. Instead, they need to find ways to deliver the operational, commercial and customer benefits of digital billing today. They can do that by utilizing a combination of expert advice and tried and tested technology.
Philipp Reischauer is one of Calvi’s Business Consultants and joined Calvi after working in billing and revenue assurance at Deutsche Telekom. He has an in-depth understanding of the end-to-end revenue management process with his expertise, including billing, dunning, revenue assurance, collections, and finance. Philipp knows how to find the right balance between customer demands and company needs in the order-to-cash process.
As service providers rapidly adopt AI to transform their operations and customer interactions, Calvi looks at the benefits they can derive from applying the technology to their bills and billing data. In the billing domain, generative AI offers a range of efficiency and customer experience enhancements. Let’s look at four of these.
Service providers are investing heavily in AI, but the success of these investments relies on having access to the right data. In telecoms, billing is one of the most important customer data sources. Find out why mastering billing data is a critical step in optimizing the success of AI, as well as the three main ways AI + billing data can be utilized.
15% of the global population has some form of disability, including visual, auditory, or cognitive disabilities. In many countries, it’s now a legal requirement to ensure that people with disabilities can access the information they need.
