The business market has changed beyond recognition. Especially in the COVID crisis all kinds of business began rapidly increasing the range of digital tools they used to ensure business continuity, improve efficiency, meet customer needs, become more competitive, and comply with new green targets. All of this impact the relationship between businesses and their providers and creates huge opportunities for CSPs.
To profit from B2B digitalization, CSPs’ bills must be aligned to the evolving requirements of their business customers. In this eBook we consider, how to improve B2B billing, what personalization means in a B2B context and how better B2B billing supports revenue generation.
Laura Broers is Calvi’s Marketing and Communications Specialist, joining Calvi after completing a degree in communications. With her passion for improving the billing experience, Laura is great at putting herself in the customers’ shoes to help CSPs think about how they can improve their billing communications.
Service providers are investing heavily in AI, but the success of these investments relies on having access to the right data. In telecoms, billing is one of the most important customer data sources. Find out why mastering billing data is a critical step in optimizing the success of AI, as well as the three main ways AI + billing data can be utilized.
15% of the global population has some form of disability, including visual, auditory, or cognitive disabilities. In many countries, it’s now a legal requirement to ensure that people with disabilities can access the information they need.
Exciting times are ahead in the telecoms BSS landscape! AI/ML has been merely an add-on with mixed results. But now, we're witnessing a paradigm shift. AI/ML is evolving into an essential capability deeply ingrained within BSS operations.
